Before you sign a print or copier agreement for another term, check it against how your office works today. Page volume, service terms, supplies, and billing can all drift from what you signed up for. These are the things we suggest a Metro Vancouver office looks at first.
Start with what the office actually prints
Pull a few months of meter reads for each machine. Monthly pages, the share in colour, and how much you scan tell you whether the device is still the right size for the work.
On managed accounts where the device supports it, Automation One reads meters automatically at no charge. You can also email readings to meter@automationone.ca. Our managed print work starts with a free fleet assessment and total cost analysis, so device counts and placement are right before you commit.
Read what the service side covers
Find the service section of the agreement. Check what it includes, what response it promises, and what gets billed on top.
Every Automation One service contract covers preventative maintenance, parts, labour, and loaner equipment if it is ever needed. Covered calls across Metro Vancouver carry our 90-minute average and 4-hour maximum on-site targets. Work outside a contract, like moves, extra training, or end-of-life pickup, gets its scope and rates confirmed with you before we dispatch. The details are on our Service & Support page.
Check supplies and parts
Ask whether toner is included, how it reaches you, and what the agreement says about supplies. We strongly recommend genuine OEM toner and drums on machines under contract or warranty, because non-OEM supplies can void coverage and cause reliability problems.
Managed print clients get automatic toner shipments before they run low, from our OEM stock in Vancouver and Burnaby. You can also order through our toner page.
Make the bill match how you account for print
If your finance team tracks print by department or by project, say so before you renew. We bill monthly, quarterly, or semi-annually, can use per-department or per-project cost codes, and can adjust a plan mid-term when your needs change.
Compare lease-only with a bundled program
Renewal is a good time to look at both. Leasing keeps monthly costs predictable, and buying can make sense for a stable, long-term fleet. Many offices pair the equipment with a service agreement and supplies, including per-page managed print. Ask to see lease-only and fully bundled options side by side, with install, training, and the service path quoted up front.
If a machine is going out, plan for its data
If renewing means a new device, ask what happens to the one leaving your office. The Office of the Privacy Commissioner of Canada lists copier and printer hard drives among the electronic media that can hold personal information. Its retention and disposal guidance says personal information that is no longer needed should be destroyed, erased, or made anonymous. Settle who handles that before the old machine is picked up.
Talk to Automation One
Send us your current agreement terms and a month of meter reads, or a realistic page estimate. We will size the machine for the work and quote the full cost up front. We typically reply within one business day.
Contact Automation One, call 604-255-6622, or call toll-free 1-888-630-5880.