Service you can count on,
every business day.
Managed print & on-site service — Metro Vancouver
We've held the Vancouver Consumer Choice Award for 25 consecutive years and an A+ Better Business Bureau rating because our service desk picks up the phone, our technicians are factory-trained, and our trucks are stocked.
Average response time of 90 minutes. Maximum response time guaranteed at 4 hours. The lowest in the industry.
Four promises behind every
service call.
From the moment you call our central dispatch in Vancouver, our remote monitoring tools, factory-trained technicians, and 15,000 sq. ft. of parts inventory go to work — quietly, reliably, and locally.
Easy service
Every Automation One service contract covers preventative maintenance, parts, labour, and loaner equipment if it's ever needed. One agreement, one number, one team.
Predictive maintenance
Smart remote monitoring tells us when wear parts are due before they fail. The result: fewer emergency calls and almost no surprise downtime.
Fast dispatch
Our average response time is 90 minutes, four hours guaranteed. Dispatch is centralized in Vancouver — you'll always speak to a human on the first ring.
Performance, guaranteed
On the rare occasion a machine doesn't meet our performance standards, we replace it — at no cost to you.
From single-printer fixes to fully managed print.
Whether you operate one workgroup MFP or a fleet across multiple sites, we tune the right support model so your printers fade into the background of the business they should never interrupt.
-
Technical support & repairs
Manufacturer-certified technicians diagnose, repair, and optimize your equipment so jobs run right the first time.
- Authorized for Canon, Xerox, Lexmark, FP & Ideal.MBM
- OEM parts only — never aftermarket
- Same-day on-site service across Metro Vancouver
-
Managed print services
Right-size your fleet, automate supplies, and pay one predictable rate per print. We monitor everything — you focus on the work. Learn more on our managed print page.
- Free fleet assessment & total cost analysis
- Automatic toner shipments before you run out
- Detailed reporting on usage by user or department
-
Smart tracking tools
Centralized, transparent and automated — from meter reads to ticket histories — everything is in your portal at all times.
- Automatic meter reading, included free of charge
- Remote diagnostics & firmware updates
- Self-service ticket and supply ordering
-
Flexible billing
Because every decision is made locally in Vancouver, we adapt to your accounting — not the other way around.
- Monthly, quarterly or semi-annual billing
- Per-department or per-project cost codes
- Easy plan adjustments mid-term
Everything your office prints, copies, scans & more.
From a single high-volume colour copier to a managed fleet across multiple locations — we deliver, install, and service it all under one roof.
Service & support emails
Tell us what's down. We'll dispatch from Vancouver.
Whether it's a paper jam that won't quit, a calibration that drifted, or a fleet-wide alert — describe what you're seeing and we'll get a technician en route. After hours? Leave details and we'll respond first thing.
Prefer to talk to a human? Call 604-255-6622.
Ready to take your business to the next level?
Tell us a bit about your office and we'll send back a no-pressure recommendation, usually within one business day.