Answers to
common questions.

We supply, lease, install, and service office printing and business systems for organizations across Metro Vancouver and BC. That includes multifunction printers, production systems, wide-format devices, postage meters, folder inserters, shredders, and managed print programs.

Our home base is Vancouver, with technicians and sales coverage throughout the Lower Mainland and much of British Columbia. If you're outside the core region, call 604-255-6622 or email info@automationone.ca — we can usually still help or point you to the right resource.

Vancouver head office: 1365 Boundary Rd., Vancouver, BC V5K 4T9 (walk-in and dispatch).
Burnaby office: 1440 Ingleton Ave., Burnaby, BC V5C 4L7 (by appointment). See full contact details on our Contact page.

No. We're authorized for Canon, Xerox, Lexmark, Francotyp-Postalia, Ideal.MBM, and more. That independence lets us recommend the device that fits your volume, workflow, and budget — not whichever brand happens to be on promotion.

Automation One Business Systems was founded in Vancouver on March 20, 1981. We've grown from typewriters and fax machines into multifunction printers, managed print, mailing equipment, and document workflows — while staying locally owned here in Metro Vancouver.

Yes. Automation One is locally owned and operated in Vancouver, BC. Our Board of Directors is based here and sets every policy and procedure. You work with a family-operated dealer, not a distant national call centre.

We've been voted Metro Vancouver's premier office equipment company for service excellence twenty-five years running (Consumer Choice Award), and we hold an A+ Better Business Bureau rating. Those recognitions reflect how we answer the phone and how we show up on site.

Local warehouses in Vancouver and Burnaby hold roughly 15,000 sq. ft. of parts and OEM toner inventory, ready for same-day dispatch. Our team includes more than 40 trained specialists across sales, IT, and field service — manufacturer-trained on the brands we sell.

Call us locally at 604-255-6622, or toll-free at 1-888-630-5880. For general inquiries email info@automationone.ca. Our fax number is 604-255-7744.

Yes. The Vancouver head office at 1365 Boundary Rd. is our walk-in and dispatch location. The Burnaby office at 1440 Ingleton Ave. is by appointment. Directions and more detail are on the Contact page.

Service / dispatch: dispatch@automationone.ca. Toner and supplies: toner@automationone.ca. Meter readings: meter@automationone.ca. General questions: info@automationone.ca.

Metro Vancouver and the Lower Mainland are our core coverage for on-site technicians. We also support organizations across much of British Columbia. If you're unsure whether we cover your address, call 604-255-6622 and we'll confirm.

Our Resources page gathers service requests, toner orders, the network installation survey, billable confirmation, manufacturer driver hubs, and more — so you're not hunting through a phone tree.

Use Request a Quote on any page, book a consultation, or call 604-255-6622. Tell us your monthly volume, colour needs, and any scan/fax requirements. We typically respond within one business day with options, not a high-pressure pitch.

Yes. Browse our product catalogue for specs, or ask us for a shortlist. We'll factor in speed, duty cycle, finishing, security, and total cost per page — not just sticker price.

Yes. Standard deliveries include setup, driver deployment, and walkthrough with your team. For networked installs, complete the network installation survey before we arrive so connectivity goes smoothly.

It's a short form we ask you to complete within 48 hours of your delivery date so network connectivity can be planned before we arrive. Network installations include 2 hours of non-chargeable time. Automation One personnel assist with device configuration, print drivers, and additional software; your network support personnel handle network connectivity changes. Open the Network Installation Survey.

Often yes, depending on brand and model. Contact us with the serial number and current contract status. If we're not the right fit, we'll tell you honestly rather than waste your time.

We learn how your office works, recommend the right mix from the brands we carry, deliver and configure each device (including driver rollout), train your people, and stay with you on support afterward. The full walkthrough is on What We Do For You.

Yes. Hands-on walkthroughs are part of how we hand off new equipment so your people use the features they're paying for from day one. Additional training outside a covered install can be arranged — we confirm scope on the billable confirmation form when needed.

We typically send back a no-pressure recommendation within one business day. If your request is urgent, call 604-255-6622 and ask for sales.

Submit the form on our Service & Support page (emails dispatch@automationone.ca), or call 604-255-6622 during business hours. Include your company name, device model, error codes, and whether the machine is completely down.

No. You'll reach our Vancouver dispatch team and local technicians — the same people who know your account. That's a big reason clients stay with us for decades.

Response times depend on your service agreement and severity. Our average on-site response is about 90 minutes, with a 4-hour maximum for covered calls across Metro Vancouver. Many contract clients see same-day or next-business-day on-site visits for critical failures. We'll always give you a realistic window when you log the call.

For billable work (moves, training, end-of-life pickup, etc.) we confirm scope and rates before dispatch. Use the billable confirmation form when your account rep asks for authorization.

Our Resources page links to Canon, Xerox, Lexmark, FP, and Ideal.MBM support hubs. If you can't find a file, email info@automationone.ca with the model number and we'll send it.

Every Automation One service contract covers preventative maintenance, parts, labour, and loaner equipment if it's ever needed — one agreement, one number, one team. Exact response targets follow your agreement; covered calls use our Metro Vancouver 90-minute average / 4-hour maximum on-site targets.

Yes. We commit to original-equipment-manufacturer (OEM) parts only for long-term reliability — never aftermarket parts on the brands we're authorized to support.

Yes, across Metro Vancouver when the call and parts availability allow. Local warehouses in Vancouver and Burnaby keep parts on the shelf for same-day dispatch, and covered calls carry the 4-hour on-site guarantee described on our Service page.

On the rare occasion a machine doesn't meet our performance standards, we replace it — at no cost to you. Ask your account manager how that performance commitment applies to your agreement.

Yes. Sales, IT, and field service technicians are manufacturer-trained on the brands we sell (Canon, Xerox, Lexmark, FP, and Ideal.MBM). Dispatch is centralized in Vancouver so you speak with a human who can get a tech en route.

MPS bundles equipment, service, and supplies into one predictable program, usually with per-page billing and proactive monitoring. It's ideal for offices that want fewer surprises on the print line of the budget. Learn more on Managed Print.

It helps you right-size the fleet (moving volume off expensive colour engines onto fit-for-purpose devices), automate toner from our local stock, replace surprise break/fix invoices with per-page predictability, and see usage by device and department through portal and meter reads.

Yes. Managed print programs include automatic toner shipments before you run out, backed by our Vancouver and Burnaby OEM inventory. You focus on the work; we keep trays from running dry mid-day.

Automatic meter reading is included free of charge on managed programs that support it, along with remote diagnostics and firmware updates where the device allows. You can still email readings to meter@automationone.ca when needed.

Yes. Because decisions are made locally in Vancouver, we adapt to your accounting — monthly, quarterly, or semi-annual billing, plus per-department or per-project cost codes, with plan adjustments mid-term when your needs change.

Yes. Managed print engagements typically start with a free fleet assessment and total cost analysis so we right-size device counts and placement before you commit. Ask for an assessment via Managed Print or Contact.