Service You Can Count On
We strive to provide the best customer service in the industry and our reputation speaks for itself. Automation One has received the Metro Vancouver Consumer Choice Award in the office equipment category 19 years running and has an A+ Better Business Bureau rating.
Here’s how we do it:
We make service easy
All our service contracts include all necessary preventative maintenance, service calls, parts and labour, as well as loaner or replacement equipment as needed.
We prevent down-time and emergency maintenance
We use sophisticated software to predict when preventative maintenance is due to reduce emergency service or maintenance calls and down-time
We make service fast
If immediate service is needed, we offer prompt dispatched service that far outpaces the industry average
We leave nothing to chance
On the very rare occurrence that one of our machines is not meeting our performance guarantee, we will replace it at no cost.
All Automation One technical staff are required to continually upgrade their training through manufacturer-provided training packages and courses. Our service technicians obtain the highest level of product knowledge and training as new technologies and equipment become available.
Want to know more?
Our competent, certified technicians offer a reliable assessment and optimal maintenance of your equipment.
Our proactive management solutions reduce your digital printing costs for optimal management of your print fleet in Vancouver.
Automation One, a renowned printing company makes all policy decisions locally from our Vancouver office allowing businesses the opportunity to customize their service billing to meet your internal accounting preferences. Monthly, quarterly and semi-annual billing are simple to implement or change should you have a shift in policies.
Customer Satisfaction Guarantee
Automation One Business Systems provides a continuing customer satisfaction guarantee on all systems and accessories.
We monitor preventative maintenance times by your total monthly output through our remote monitoring software, which is included free of charge. Proper preventative maintenance and servicing of photocopier machines dramatically reduce emergency service calls and the frustrations that are associated with “being down.”
Ask About Our 4 Hour Guarantee
Automation One GUARANTEES a maximum four (4) hour response time on service calls, with an average response time of 90 minutes, the lowest average response time in the industry.
Consumer Choice Award Winner
OFFICE EQUIPMENT VANCOUVER
Through the gathering of unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms, Consumer Choice Award has awarded Automation One Business Systems Inc. as Vancouver’s BEST Office Equipment company. Automation One Business Systems Inc. is the ONLY winner in their category in Vancouver.